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Date : 2016-10-13
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What Customers Crave How to Create Relevant and Memorable ~ What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint Nicholas Webb on FREE shipping on qualifying offers Think you know your customers You better be more assured than just thinking you do because your success depends on it The best companies in the world first research exhaustively what their customers desire
What Customers Crave How to Create Relevant and Memorable ~ What Customers Crave examines how the hyperconnected economy is radically changing consumer expectations and reveals what companies need to do to stay on top The solution rests on two simple questions The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences
What Customers Crave How to Create Relevant and Memorable ~ In order to create exceptional experiences we as businesspeople first have to understand consumers better and then deliver relevant experiences to specific customer types Once we truly understand the customer types within our specific business we can begin to innovate exceptional customer experiences to each of those types throughout their entire journey using both digital and nondigital channels
What Customers Expect is Good Service What Customers ~ What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint is declaring war on the old way of providing customer service everything from long waiting lines to restrictive return policies This is only the beginning though
About For Books What Customers Crave How to Create ~ About For Books What Customers Crave How to Create Relevant and Memorable Experiences at Every
Read What Customers Crave How to Create Relevant and ~ Free Read What Customers Crave How to Create Relevant and Memorable Experiences at Every
The Marketing Book Podcast What Customers Crave by ~ In truth only 8 percent were according to their customers And customer experience is where the profits are according to “What Customers Crave” 70 of Americans are willing to spend more with companies they believe provide an excellent customer experience Plus keeping your customers is where the big money is
What Customers Crave How to Create Relevant and Memorable ~ What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint Audible Audiobook – Unabridged Nicholas J Webb Author James Foster Narrator Brilliance Audio Publisher 0 more
What Customers Crave How to Create Relevant and Memorable ~ Learn how to• Gain invaluable insights into who your customers are and what they care about• Use listening posts and Contact Point Innovation to refine customer types• Engineer experiences for each micromarket that are not only exceptional but insanely relevant• Connect across the five most important touchpoints• Cocreate with your
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